Interesting facts about Games and Cookies

  • Orders: Of course, you can also place orders via phone (+49-8262-968617).

  • Crowdfunding: Here you will find links to some of our past and current Kickstarter projects.

  • Defective Goods: If you have received defective parts, games, or similar items, please send us photos of the defective parts so we can analyze the errors. We will send replacements immediately. Thank you!

  • Reviews: We look forward to your review on Google or game reviews on BGG (Board Game Geek).

  • Synergies: We are also the organizers of www.SteamAndIron.de, an annual convention in Bavaria. Furthermore, we often provide prototypes to game reviewers. Feel free to contact us.

  • Photos: The photos in the shop are illustrative. Differences in surface texture, wood grain, colors or casting marks, and other production characteristics are unfortunately unavoidable. Some miniatures are also shown painted in the demo photos.

  • Painting Service: We offer a painting service for most of our games; simply contact us even if you have special requests.

  • Credit Card Payments: We accept almost all payment methods.

  • Delivery Time: Delivery time is 2-3 business days after payment. Delivery abroad takes correspondingly longer. Please note that these are average values and we have no influence on the actual delivery times. Furthermore, it may happen that rare games are re-produced in-house if needed in individual cases, which only takes a few days.

  • Production Inquiries: Please address these to kontakt@gamesandcookies.de
  • Quality: Our products naturally comply with the guidelines of the European Union. The wood used is FSC certified.

  • Returns: If you wish to return purchased or received goods, please feel free to contact us beforehand. We will assist you with the process.

  • Register: To keep track of your order, please register.

  • Shipping Methods: We generally ship with DHL. More details can be found below in the info area of each website under 'Delivery and Payment Conditions.'

  • Shipping Costs: Shipping costs are determined by the weight and volume of the shipment. The effective postage will be displayed during the checkout process BEFORE you complete the process. You can still cancel and make changes at this point.

  • Right of Withdrawal: You can find the information in the footer.'

  • Customs Duties: When shipping to non-EU countries, fees may be imposed by the respective customs office. We have no influence on this.